Refund policy

30-day returns

You have 30 days after receiving your order to request a return. To be eligible, your item must be unworn and unused, in the same condition you received it, in its original packaging, with proof of purchase.

How to start a return

Email us at hello@kalanibrands.com with your order number and the item you want to return. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, email us right away with your order number and a photo so we can make it right.

Non-returnable items

Personalized and custom-made items, such as name necklaces, and gift cards cannot be returned unless they arrive damaged or incorrect.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be unworn and unused, in the same condition you received it, in its original packaging, with proof of purchase.

Refunds

We will email you once we have received and inspected your return to let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since your return was approved, contact us at hello@kalanibrands.com.