Frequently Asked Questions
How do I track my order?
As soon as your order ships, we will email you a confirmation with a tracking link so you can follow it all the way to your door.
Can I return or exchange a piece?
Yes. Just message our team first and we will walk you through the next steps. You can find the details in our Return Policy.
Is checkout secure?
Yes. Payments are handled by Shopify’s secure, encrypted checkout.
How can I reach KALANI?
Email us at hello@kalanibrands.com or use our Contact page. We reply within 1 to 2 business days.
When will my order arrive?
Most orders arrive within 7 to 14 business days, and standard shipping is free. As soon as your order ships, we email you a tracking link.
Can my jewelry get wet?
Our pieces are made from waterproof stainless steel with a tarnish-free finish, so everyday water contact is fine. To keep them shining, wipe them dry and store them separately.